| Contact
Information:
Education:
Doctor
of Philosophy *, Mass Media, Department of Telecommunication |
Michigan State University, East Lansing, Michigan |
Master
of Arts, Telecommunication |
Michigan
State University, East Lansing, Michigan |
Bachelor
of Science, Biochemistry |
California State University, Chico |
Bachelor
of Arts, Communication |
California State University, Chico |
*Awarded
a Dissertation Completion Fellowship.
*Special areas of focus: Cognition and Technology
*Dissertation entitled: Monitoring the Constructed Self: Avatars, Our
Online Representations
Professional
Experience :
Oracle Senior Manager - Mobile User Experience - Sep 2007
- present
- Work with a team of senior designers and usability engineers to facilitate and design Oracle's next-generation Fusion mobile products.
- Establish and complete a research agenda that informs mobile applications. Research to date has included: heuristic evaluations of Oracle, Consumer, and Enterprise best of breed mobile applications; customer decision maker interviews, international ethnographic field research, and design related usability evaluations.
- Create a set of mobile guidelines and design patterns that will support a consistent user interface across all mobile applications.
- Support mobile middleware, product development and strategy to make mobile products best in class through better design and usability.
- Present
at professional conferences and publish research.
Oracle Manager - Supply Chain Management User Experience - Feb 2006 - Aug 2007
- Manage a team of interaction designers and usability engineers to improve the user experience and satisfaction with Oracle SCM products.
- Work with the team to facilitate and design Oracle's next-generation Fusion products.
- Promote and direct research with customers and end users to improve and validate these designs.
- Support SCM development and strategy to make SCM products best in class through better design and usability.
- Train SCM product managers on a customer feedback methodology in order to ensure good designs across all product families.
- Present
at professional conferences and publish research.
Oracle
(Formerly PeopleSoft) Principal Usability Engineer/Researcher
- Sep 2003- Jan 2006
- Founded
the Supply Chain Management end user research program. Primary advisor
to direct, facilitate and collaborate product research projects.
Key research contact and liaison with customers. Initiated over
100 research sessions in 2004
- Designed,
standardized, and implemented user research to support software
designs:
- Led
site visits with users utilizing Purchasing, Inventory, and
Order Management.
-
Reviewed and provided feedback on product prototypes prior to
end user feedback.
- Conducted
remote contextual inquiries and prototype design reviews with
users of Services Procurement, E-procurement, and Inventory.
-
Conducted market analysis of internal customer data to identify
core industries to cull participants.
- Interviewed
software consultants to identify usability issues found in the
field.
- Developed
and standardized new research methodologies and techniques. Designed,
tested, and published a technique called Remote Contextual Inquiry
with Jeff English.
- Coordinated
and developed a product scorecard that includes four components:
benchmark usability testing, accessibility audits, competitive analysis,
and heuristic evaluation.
- Leading
a cross product team for a one-score usability summary for executives.
- Skills:
Dreamweaver, PeopleSoft customer databases, Lotus Notes.
St.
Mary’s College of California Lecturer -Fall 2002
- Psychology Research Methods – graduate level.
Cheskin Research Manager - Jan 2000- Mar 2002
- Designed
research projects based on client discussions with senior management
at Fortune 500 and upstart companies.
-
Written over 25 proposals and project bids that address branding,
marketing, international, customer experience and design/interface
issues for handheld and communication technology, Internet, software,
consumer goods, and media industries.
-
Managed media (e.g., newspapers, Internet), product and interface
development of wireless and communication technologies, and usability
research studies.
-
Developed and prioritized product requirements/enhancements and
new product focuses through utilization of both qualitative and
quantitative market research, customer usage and attitudinal data
and competitive analysis. This includes: surveys (online, telephone,
and written), in-depth interviewing (beta-tests, defining and refining
of products, brainstorming, attitude assessments, etc.), focus groups,
market segmentations, diaries, expert interviews, experiments, and
literature reviews.
- Performed
contextual and statistical analyses, as well as provided analysis
plans for outsourcing data analysis.
- Co-authored a white paper on trends with youth and wireless technologies.
- Skills:
SPSS, MS Suite, and basic HTML.
Stanford
University Lecturer - 1999
- Communication Process and Effects – undergraduate and graduate
levels.
Michigan
State University Instructor - 1997 – 1999
-
Telecommunication Research Methods – undergraduate level.
- Effects
of Mass Communication – undergraduate level.
- Introduction
to Telecommunication Technologies – undergraduate level.
Publications
and Presentations (Subset):
Rampoldi-Hnilo, L., White, B., Snyder, M, & Sampanes, C. (2009). The Future of Enterprise is with the Mobile Workforce: An International Field Study. Paper to be presented at HCI International Conference, San Diego, CA.
White, B., Snyder, M., Samapanes, C., Rampoldi-Hnilo, L., & Cottingham, H., (2009). Communicating Results of Ethnographic Research.
Poster and paper at HCI International Conference, San Diego, CA.
Rampoldi-Hnilo, L. (2009). The Future of Enterprise is with the Mobile Workforce. Invited presentation at the Collaborate Conference, Orlando, FL.
Rampoldi-Hnilo, L., Snyder, M., & Sampanes, C. (2009). The Art and Science of an International Field Study with Mobile Users. Accepted paper for CHI 2009 workshop, Mobile UX Research: Methods, Challenges & Tools, CHI Conference, Boston, MA.
Rampoldi-Hnilo, L. (2008). Going Native: Ethnographic Research to Understand Mobile Workers. http://usableapps.oracle.com
White, B., & Rampoldi-Hnilo, L. (2007). Designing the Mobile Experience. http://usableapps.oracle.com
Rampoldi-Hnilo, L. (2006). Internships: Building a Bridge from Classrooms to Careers. Panel presentation presented at Human Factors and Ergonomics Society Conference, San Francisco, CA.
White, B., & Rampoldi-Hnilo, L. (2006). The Development Designer Perspective. Paper presented at the Psychology of Programming Workshop, Brighton, UK.
Rampoldi-Hnilo, L. (2006, July). The Changing Face of Enterprise Applications. In Association for Information Systems Special Interest Group for Human-Computer Interaction Newsletter , 5(1), 8-9.
Rampoldi-Hnilo,
L. (2005). Uncovering known usability issues by optimizing your internal
resources. Paper presented at the Human Computer Interaction division,
HCI-International, Las Vegas, NV.
Rampoldi-Hnilo,
L. (2005). Uncovering
users in your own organization. www.boxesandarrows.com.
Rampoldi-Hnilo,
L. & English, J. (2004). Improving enterprise software using remote
contextual inquiry. Presentation at the User Design and Development
track, KMWorlds
& Intranet's Conference, Santa Clara, CA.
English,
J., & Rampoldi-Hnilo, L. (2004). Remote Contextual Inquiry: A technique
to improve enterprise software. Paper to be presented at the Internet
Technical Area, Human Factors and Ergonomics
Society, New Orleans, LA.
Greenberg,
B.S., Rampoldi-Hnilo, L., & Mastro, D. (Eds.). (2001). The
Alphabet Soup of Television Program Ratings. Cresskill, NJ:
Hampton Press.
Greenberg,
B.S., & Rampoldi-Hnilo, L. (2001). Child and parent responses to
the age-based and content-based television ratings. In. D. Singer &
J. Singer (Eds.), Handbook
of Children and the Media (pp. 621 – 634). Thousand Oaks,
CA: SAGE.
Francetic,
A., & Rampoldi-Hnilo, L. (2001). The wireless future: A look at
youth unplugged. Report presented at DEMOmobile,
La Jolla, CA.
Rampoldi-Hnilo,
L.A. (2001). Chatroom preferences and avatar representations –Does
personality matter? Research presented at Virtual
Worlds and Simulation, Phoenix, AZ.
Rampoldi-Hnilo,
L.A. (2000). Monitoring our online representations – Avatars,
the digital mirror. Technical report presented at the Socially
Intelligent Agents: The Human in the Loop Fall Symposium, North
Falmouth, MA.
More publications and presentations...
Professional
Memberships:
- Association for
Computing Machinery
- Special
Interest Group: Computer Human Interaction
- American
Association for Artificial Intelligence
- International
Communication Association
- Reviewer
for the Communication and Technology 2005 Conference.
- National
Communication Association
- International
Network on Personal Relationships
|