Oracle 4001 Discovery Drive Boulder, CO 80303

Telephone: 303-899-2119 E-mail lynn.rampoldi-hnilo@oracle.com E-mail lrhnilo@gmail.com

Education:

*Awarded a Dissertation Completion Fellowship for summer, 1999.
*Special areas of focus: Cognition and Technology
*Dissertation entitled: Monitoring the Constructed Self: Avatars, Our Online Representations

Professional Experience :

Oracle Senior Manager - Mobile User Experience - Sep 2007 - present

• Work with a team of designers and usability engineers to facilitate and design Oracle's next-generation Fusion mobile products.
• Estabilish and complete a research agenda that informs mobile applications. Research to date has included: heuristic evaluations of Oracle, Consumer, and Enterprise best of breed mobile applications; customer decision maker interviews, international ethnographic field research, and design related usability evaluations.
• Support mobile middleware, product development and strategy to make mobile products best in class through better design and usability.
• Present at professional conferences and publish research.

Oracle Manager - Supply Chain Management User Experience - Feb 2006 - Aug 2007

• Manage a team of interaction designers and usability engineers to improve the user experience and satisfaction with Oracle SCM products.
• Work with the team to facilitate and design Oracle's next-generation Fusion products.
• Promote and direct research with customers and end users to improve and validate these designs.
• Support SCM development and strategy to make SCM products best in class through better design and usability.
• Train SCM product managers on a customer feedback methodology in order to ensure good designs across all product families.
• Present at professional conferences and publish research.

Oracle (Formerly PeopleSoft) Principal Usability Engineer/Researcher - Sep 2003- Jan 2006

• Founded the Supply Chain Management end user research program. Primary advisor to direct, facilitate and collaborate product research projects. Key research contact and liaison with customers. Initiated over 100 research sessions in 2004
• Designed, standardized, and implemented user research to support software designs:
  • Led site visits with users utilizing Purchasing, Inventory, and Order Management.
  • Reviewed and provided feedback on product prototypes prior to end user feedback.
  • Conducted remote contextual inquiries and prototype design reviews with users of Services Procurement, E-procurement, and Inventory.
  • Conducted market analysis of internal customer data to identify core industries to cull participants.
  • Interviewed software consultants to identify usability issues found in the field.
• Developed and standardized new research methodologies and techniques. Designed, tested, and published a technique called Remote Contextual Inquiry with Jeff English.
• Coordinated and developed a product scorecard that includes four components: benchmark usability testing, accessibility audits, competitive analysis, and heuristic evaluation.
• Leading a cross product team for a one-score usability summary for executives.
• Skills: Dreamweaver, PeopleSoft customer databases, Lotus Notes.

St. Mary’s College of California Lecturer -Fall 2002

• Psychology Research Methods – graduate level.

Cheskin Research Manager - Jan 2000- Mar 2002

• Designed research projects based on client discussions with senior management at Fortune 500 and upstart companies.
• Written over 25 proposals and project bids that address branding, marketing, international, customer experience and design/interface issues for handheld and communication technology, Internet, software, consumer goods, and media industries.
• Managed media (e.g., newspapers, Internet), product and interface development of wireless and communication technologies, and usability research studies.
• Developed and prioritized product requirements/enhancements and new product focuses through utilization of both qualitative and quantitative market research, customer usage and attitudinal data and competitive analysis. This includes: surveys (online, telephone, and written), in-depth interviewing (beta-tests, defining and refining of products, brainstorming, attitude assessments, etc.), focus groups, market segmentations, diaries, expert interviews, experiments, and literature reviews.
• Performed contextual and statistical analyses, as well as provided analysis plans for outsourcing data analysis.
• Co-authored a white paper on trends with youth and wireless technologies.
• Skills: SPSS, MS Suite, and basic HTML.

Stanford University Lecturer - 1999

• Communication Process and Effects – undergraduate and graduate levels.

Michigan State University Instructor - 1997 – 1999

• Telecommunication Research Methods – undergraduate level.
• Effects of Mass Communication – undergraduate level.
• Introduction to Telecommunication Technologies – undergraduate level.

Michigan State University Producer of a Virtual University Course, Department of Telecommunication - 1999

• Worked with faculty members to design a virtual course web site to be used as part of the core course work in an extension Masters degree in Information Management.
• Collaborated with an artist to create navigation tools.
• Created web pages using Netscape, Internet Explorer, Dreamweaver, and other web designing tools.

Michigan State University Research Assistant - 1994 – 1999

• Involved in all phases of research from theoretical conception to publication and presentation of results on over 15 different research projects.
• Facilitation of content analyses of both web sites and TV programs, usability assessment of 3-D gaming environment, experiments, telephone surveys, Internet surveys and field surveys.
• Strong background in mass media theory, social effects, cognition, personality and social psychology, and influences of telecommunication technologies (e.g., Internet, software interfaces).
• Proficient in the statistical program SPSS and in scale analysis, non parametric, parametric and inferential statistics.
• Co-editor and contributor of the book: The Alphabet Soup of Television Program Ratings.

Publications and Presentations (Subset):

White, B., & Rampoldi-Hnilo, L. (2007). Designing the Mobile Experience. http://usableapps.oracle.com

Rampoldi-Hnilo, L. (2006). Internships: Building a Bridge from Classrooms to Careers. Panel presentation presented at Human Factors and Ergonomics Society Conference, San Francisco, CA.

White, B., & Rampoldi-Hnilo, L. (2006). The Development Designer Perspective. Paper presented at the Psychology of Programming Workshop, Brighton, UK.

Rampoldi-Hnilo, L. (2006, July). The Changing Face of Enterprise Applications. In Association for Information Systems Special Interest Group for Human-Computer Interaction Newsletter , 5(1), 8-9.

Rampoldi-Hnilo, L. (2005). Uncovering known usability issues by optimizing your internal resources. Paper presented at the Human Computer Interaction division, HCI-International, Las Vegas, NV.

Rampoldi-Hnilo, L. (2005). Uncovering users in your own organization. www.boxesandarrows.com.

Rampoldi-Hnilo, L. & English, J. (2004). Improving enterprise software using remote contextual inquiry. Presentation at the User Design and Development track, KMWorlds & Intranet's Conference, Santa Clara, CA.

English, J., & Rampoldi-Hnilo, L. (2004). Remote Contextual Inquiry: A technique to improve enterprise software. Paper to be presented at the Internet Technical Area, Human Factors and Ergonomics Society, New Orleans, LA.

English, J., & Rampoldi-Hnilo, L. (2004). Remote Contextual Inquiry: A technique to improve enterprise software. www.boxesandarrows.com.

Greenberg, B.S., Rampoldi-Hnilo, L., & Mastro, D. (Eds.). (2001). The Alphabet Soup of Television Program Ratings. Cresskill, NJ: Hampton Press.

Greenberg, B.S., & Rampoldi-Hnilo, L. (2001). Child and parent responses to the age-based and content-based television ratings. In. D. Singer & J. Singer (Eds.), Handbook of Children and the Media (pp. 621 – 634). Thousand Oaks, CA: SAGE.

Francetic, A., & Rampoldi-Hnilo, L. (2001). The wireless future: A look at youth unplugged. Report presented at DEMOmobile, La Jolla, CA.

Rampoldi-Hnilo, L.A. (2001). Chatroom preferences and avatar representations –Does personality matter? Research presented at Virtual Worlds and Simulation, Phoenix, AZ.

Rampoldi-Hnilo, L.A. (2000). Monitoring our online representations – Avatars, the digital mirror. Technical report presented at the Socially Intelligent Agents: The Human in the Loop Fall Symposium, North Falmouth, MA.

More publications and presentations...

Professional Memberships:

• Association for Computing Machinery
• Special Interest Group: Computer Human Interaction
• American Association for Artificial Intelligence
• International Communication Association
  • Reviewer for the Communication and Technology 2005 Conference.
• National Communication Association
• International Network on Personal Relationships